Immigration Case Manager, Bilingual Spanish
The Immigration Case Manager, Bilingual – Spanish, is an entry-level position; delivers a limited range of immigration-related services to qualified applicants at one of the agency’s immigrant services offices.
Inform clients about requirements related to applying for non-immigrant, immigrant, residency or citizenship status and give information pertinent to service delivery
Conduct individual or group information sessions, including outreach at off-site workshops
Answer telephone inquiries pursuant to program procedures
Screen, assess and evaluate client needs and determine eligibility for immigration benefits and program services
Complete immigration forms for assigned cases (eg. N-400, N-600, I-912, I-90, I-485, I-812D) based on client eligibility using E-Immigration (case management software) and attaching all necessary documentation in proper order
Make referrals to program’s Immigration Attorney for complex cases (eg. those involving criminal history)
Conduct follow-up of case to obtain missing documentation, including any Request for Evidence (RFE), to confirm receipt of notices from State Department or USCIS, to remind client of pending deadlines or to ascertain outcome of application
Maintain accurate, complete and confidential case files, both electronic and hard copy
Education, Experience and Skills Required:
Associate degree or higher
Ability to learn quickly and apply accurately details of assigned immigration-related processes, especially DACA/DAPA, citizenship, status adjustment and green card replacement
Fluent in English and Spanish
Possess strong organizational skills, attention to details and high standards of quality
Knowledge and familiarity with culture and community of immigrant/refugee population(s)
Ability to use electronic case management database/software with facility
Ability to work independently and in a team setting
Have a cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.
Clear criminal background check (DOJ and FBI) and Federal debarment.
Valid California Driver’s License
Current automobile insurance
Possess passion and enthusiasm for the Mission and values of CCDSD
Ability to sit at a desk and operate a computer for 2 hours
Occasionally may be required to lift items up to 10 pounds to a height up to 3 feet.
FLSA Status: Non-exempt
Time Commitment: Full-time (40 hours/week); occasional nights and weekends possible
Salary: $16.50 per hour
How to Apply
Email Resume to:
PO Box 121831
San Diego, CA 92112-1831