DOJ Accredited Immigration Case Manager


Position Description: 

Entry-level position; delivers a limited range of immigration-related services to qualified applicants at one of the agency’s immigrant services offices.

Essential Functions:


  • Inform clients about requirements related to applying for non-immigrant, immigrant, residency or citizenship status and give information pertinent to service delivery

  • Conduct individual or group information sessions, including outreach at off-site workshops

  • Answer telephone inquiries pursuant to program procedures

Case Management

  • Screen, assess and evaluate client needs and determine eligibility for immigration benefits and program services

  • Complete immigration forms for assigned cases (eg. N-400, N-600, I-912, I-90, I-485, I-812D) based on client eligibility using E-Immigration (case management software) and attaching all necessary documentation in proper order

  • Make referrals to program’s Immigration Attorney for complex cases (eg. those involving criminal history)

  • Conduct follow-up of case to obtain missing documentation, including any Request for Evidence (RFE), to confirm receipt of notices from State Department or USCIS, to remind client of pending deadlines or to ascertain outcome of application

  • Maintain accurate, complete and confidential case files, both electronic and hard copy


  • Translate documents

  • Take photographs

  • Make copies and assemble applications



  • Follow established program protocols

  • Adhere to all agency policies and procedures

  • Submit program reports and statistics in a timely manner

  • Participate in departmental meetings, on-line webinars and other training opportunities

Education, Experience and Skills Required:

  • Associate degree or higher

  • Ability to learn quickly and apply accurately details of assigned immigration-related processes, especially DACA/DAPA, citizenship, status adjustment and green card replacement

  • Fluent in English and Arabic or Spanish

  • Possess strong organizational skills, attention to details and high standards of quality

  • Knowledge and familiarity with culture and community of immigrant/refugee population(s)

  • Ability to use electronic case management database/software with facility

  • Ability to work independently and in a team setting

  • Have a cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.

  • Possess passion and enthusiasm for the Mission and values of CCDSD

Physical Requirements:

  • Ability to sit at a desk and operate a computer for 2 hours

  • Occasionally may be required to lift items up to 10 pounds to a height up to 3 feet.

FLSA Status: Non-exempt
Time Commitment: Full-time (40 hours/week); occasional nights and weekends possible
Salary: $16.75 per hour

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How to Apply

Email Resume to:



Catholic Charities
Human Resources
PO Box 121831
San Diego, CA 92112-1831


619 232-3807