Community Engagement & Volunteer Services Manager


Position Description: 

In partnership with the Director of Programs, Community Engagement and Volunteer Services Manager oversees progressive program for community engagement and volunteer service for agency programs and administration that is flexible and able to change with the needs of the agency.

job responsibilities:


a.    Responsible for developing rapport between Programs and Administration to seek out and maximize faith based and community engagement opportunities. Collaborate to provide volunteer services and other program support throughout the organization.

b.    Researches and implements innovative ways of utilizing volunteers that will advance the agency’s mission. Using comprehensive communication methods, develop and maintain relationships within and external to the organization to promote the agency’s culture of philanthropy with an emphasis on the volunteer and in kind donation programs.

c.    Oversee coordination of work with diocesan offices and parishes to promote human dignity and the social work of the Church and serve on diocesan committees as appropriate.

d.    Responsible for the development and oversight of recruiting, screening and placement procedures for individual and group volunteer applicants. Oversees agency database of volunteers, ensuring systems are developed to support large numbers of volunteers. Develops, writes and implements procedures related to the maintenance of volunteer files during tenure and after volunteer relationship has ended.

e.    Monitors and manages community engagement and volunteer outcomes, providing statistical information and/or reporting regarding progress of department and current status of volunteer pool and community engagement.

f.     Develops and implements training modules for volunteers, agency staff, and other invested stakeholders regarding the proper utilization of volunteers and/or orientation of volunteers to placement assignment. Ensures that volunteers continue to provide assistance within agency legal and procedural parameters.

g.    Creates, implements and manages volunteer retention/appreciation programs. Develops formal means to provide volunteers with appropriate feedback and ensures such feedback is done on a regular basis.

h.    Creates and implements appreciation program for staff that support volunteers.

i.      Intervenes and mediates issues related to volunteers serving programs including resolution of concerns, replacement of volunteers, and removal of volunteers when assistance is warranted.

j.      Provides Catholic Social Teaching analysis on policy and practice issues as needed.

k.    Identifies and refers possible donors as well as actively solicit donations.

l.      Responsible for the budget and fiscal duties related to community engagement and volunteer activities including forecasting and developing departmental budget guidelines.

m.   Provide a broad range of administrative and supervisory functions including finance and budgetary responsibilities, information systems integration, grievance/complaint resolution.

n.    Supervise and manage assigned staff in accordance with agency personnel practices including recruitment, training, performance evaluation, guidance, etc. Participate in the process of ongoing personal and professional development.

o.    Provide oversight and guidance for volunteers assigned to programs and community engagement opportunities.

p.    Model professional standards and ethics in accordance with agency philosophy.

q.    Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients.


2.                REPORTING

a.    Responsible for the maintenance of paper and electronic file systems tracking volunteer data.

b.    Create and oversee volunteer database and tracking systems.

c.    Develop and manage a comprehensive community engagement/volunteer plan that supports agency’s goals; that includes events, media relations, PR materials, social networking, Annual Report, CCDSD website coordination, newsletters, and Agency branding.


3.                Financial Management

a.    Develops and oversees the Community Engagement and Volunteer Services budget.

b.    Uses agency resources (financial and non-financial) prudently.

c.    Acknowledges and follows financial policies of the agency.



a.    Represent Catholic Charities Diocese of San Diego in a positive and professional manner in meetings, community events, and conferences.

b.    Collaborates and communicates with all Catholic Charities staff, board members, and donors to remain consistent in policies and procedures regarding item solicitations.

c.    Assist with the development and maintenance of agency Standard Operating Procedures (SOP) and Programs’ Policy and Procedures.

d.    Provides a broad range of administrative and supervisory functions including finance and budgetary responsibilities, information systems integration, HR/grievance/complaint resolution.

e.    Supervises and manages assigned staff in accordance with agency personnel practices including recruitment, training, performance evaluation, guidance, etc. Participate in the process of ongoing personal and professional development.

f.     Adheres to all agency policies and procedures.



  1. Bachelor’s Degree in related field.

  2. 5+ years’ experience working with and overseeing large numbers of volunteers. CVA preferred (Certificate in Volunteer Administration). CVA preferred (Certificate in Volunteer Administration) or is working towards CVA.

  3. Must embrace the social justice Mission of Catholic Charities.

  4. Knowledge of Catholic Social Teaching, basic theology and structure of Diocese and Parish relationships.

  5. Ability to multi task, meet multiple conflicting deadlines, maintain a mission oriented perspective.

  6. Strong interpersonal, verbal, and writing skills.

  7. Ability to work productively with colleagues on behalf of the Administration Office.

  8. Excellent communication and organizational skills.

  9. Must be flexible, find creative solutions and be proactive in managerial approach.

  10. Must be sensitive to cultural differences within the agency and community.

  11. Fluent in Microsoft Office Applications (Word, PowerPoint & Outlook) as well as experience with related database applications, such as Raisers Edge.

  12. Must be able to travel to various locations within the Diocese of San Diego as this position requires frequent driving and public speaking engagements.



Valid California Drivers License and current automobile insurance in compliance with Agency requirements. This position is subject to background checks including FBI, Department of Justice, and those required by Federal contracts.


The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Schedule: Time Commitment: Full-time (40+ hours/ week) Occasional travel, some weekend and evening work.

Salary: $50,000 to $55,000 DOE


How to Apply

Email Resume to:



Catholic Charities
Human Resources
PO Box 121831
San Diego, CA 92112-1831